Electronic comment card

 
 

Get accurate customer feedback from your guests

The key to insuring ongoing quality to customers depends greatly on the ability to recognize trends and act on feedback from them. Our electronic comment card will enable you to survey your guests and review reports on a daily basis.

The Allegiant Electronic Comment Card provides accurate electronic feedback from the majority of your guests, every day. It's the only solution available that offers a true measurement of your guests' satisfaction and front line staffs' performance.

How it works

  1. 1.The patented handheld devices are handed out to customers. They are attracted to the easy-to-use technology and conveniently input their survey responses.

  2. 2.The devices are docked at the end of the day. At 2AM, the docking stations automatically transfer data to the LRS Data Center via analog phone or high-speed connection.

  3. 3.The confidential data is presented on our secured Allegiant Client Website in an intuitive user-friendly format. The data is then graphed and presented in an easy to read format. This allows trends to be easily tracked at a glance and offers drill-down capabilities for greater detail.

Automatically page a manager upon negative responses

The Allegiant Electronic Comment Card is the only feedback device that alerts a manager of a dissatisfied guest during the survey and allows that manager to correct correct a problem before they leave and tell their friends. Increase loyalty by resolving guest satisfaction issues on the spot.

Unquestioned value

Mystery Shoppers, Phone Surveys, Paper Comment Cards and Internet Surveys only offer a glimpse. For unquestionable accuracy at an affordable price, switch to The Allegiant Electronic Comment Card.

Benefits

  1. Increase Market Share and Customer Loyalty

  2. Improve the accuracy and quantity of guest feedback

  3. Monitor and improve staff performance

  4. Learn of, and correct, "Bad Experiences" before dissatisfied guests leave

  5. Individual performance measurement of your front line employees

Features

  1. Secure Electronic data captured at the point of purchase

  2. Custom Survey Designs to ensure quality actionable feedback

    1. Guest and Employee Satisfaction Measurement

    2. Demographic Marketing Surveys (email capture)

    3. Competition Analysis

  3. Patented Manager-alert Paging (on premise)

  4. Web-based dash-board style reporting tools

  5. Automated Email Marketing Tools


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Allegiant Electronic Comment Card Solutions